My first stab at this - these are ideas that bubbled up out of our first
round of user research:
** Public vs Private Spaces
The idea that we deliberately make a distinction between a space we are
prepared for visitors to see, when I’m in that space I am available to talk
and welcome visitors - and private spaces where I can retreat to and expect
others to respect. In physical space this is easy to delineate - by sitting
on the porch vs. moving to a different room, closing a door, putting on
headphones. But its less clear on the internet - all the context is gone.
If I move to the bedroom, my kids know to knock before entering, but my
wife shares this space and comes right in. Setting “Busy” on my messaging
client is a poor solution that lacks all this nuance. Sitting on my porch
means I’m available to my neighbours - not the whole world.
** Solidarity through Connections
There’s a recurrent theme of passive, background lines of communication
that allow people to share an experience when geographically distant. Same
quotes as Punam
** Ownership of Tasks, Blaming the Messenger
We see again and again that people resent being told to do things. Often
the teller is just reminding of a task that needs doing, but by being the
reminder they become the target of the irritation that accompanies being
required to do something you don’t particularly want to do; they get the
blame. We see this happening between kids and parents, adults and friends,
neighbours.
/Sam