This session is facilitated by Slavka Bielikova, Liz Coll, Helena Leurent
About this session
Consumers International is a global consumer body. Join us to find out what consumers think of AI in their daily lives and help us prioritise where we can best create change for consumers across the world.
We interact with consumer applications of artificial intelligence daily – whether it’s arranging a taxi ride, shopping online, or applying filters to our pictures. AI has the power to make life easier for everyone – it can provide a better service to consumers, lower costs or remove the friction from our interactions. But these interactions are bringing out issues consumers have not experienced before and they often find themselves unable to be in control.
We will explore what the issues and feelings are that consumers experience when engaging with AI technologies. Then we will look into how “opening the black box” of AI could help in improving the consumer experience and whether the focus on transparency, accountability and explainability can deliver better AI for consumers.
Goals of this session
We would like the audience to understand the context that applies when consumers use AI enabled technologies. We would also like to gather more insights into consumer experiences from the audience.
We would like the audience to help us prioritise where to focus our work on openness in AI to improve the consumer experience.