Hi Vesper
I think that the summary of the year for SUMO is a fair one. It was a tough year, but we have come out of it very well. To continue to provide a service to Mozilla users and community whilst dealing with corporate level changes and embarking on a systems migration is an amazing achievement.
I think that I came away from 2016 having learnt a lot about myself as a Mozillian together with a better idea of what I can do for Mozilla and would like to do to be better in 2017. The story of my 2016 with Mozilla can be found here, with my plans for 2017 available here.
2017…? Bring it on.