I’m still struggling to understand the procedure of flagging inappropriate user reviews:
Review removal only removes the text but not the rating:
The removal of an inappropriate review only seems to make the review content invisible but leaves the corresponding rating. This is unfortunate, I can’t see any obvious reason why a user who gives an incorrect bug report or complains that the addon doesn’t do something it is clearly not built for should be able to drop the rating average.
Flagging often doesn’t work:
Also, most of the time flagging a review doesn’t have any effect and after a page reload it isn’t even marked as “flagged” anymore. There are 3 reasons to choose from for flagging a review -> spam, inappropriate language and bug report/support request, which suggests that reviews are not for reporting bugs. So as I understand it flagging such a review would result in its removal(?) Sometimes this is the case - more often than not it isn’t. And there is no way for me to tell if a removal-request (by flagging the review) has been rejected (and why) or not been processed yet or if something went wrong (since “flagged” disappears on page reload).
Inappropriate/incorrect content:
And lastly, it would be nice to have a 4th reason for flagging reviews: Inappropriate content. For example, sometimes users seem to expect the addon to do something it clearly isn’t made for. Or they moan about some misbehavior that is not caused by the addon. Or they are seaking additional features…
This post is not meant to be a complaint but merely a wish for some clarifications;-) Because it’s somehow frustrating to be left helpless when users are able to spam the review section with (incorrect) bug reports and other mislead expectations. It also happens that a user is angry about the removal of her/his review and adds several new bad reviews using different anonymous accounts. And even if I manage to also have them removed as well - the rating seem to stay for eternity.
I’d be happy about any clarification or correction of what i understood wrong and about your option on this matter - whether Mozilla/AMO member, developer or addon user.
Thank you:)