Firefox sync got stuck in an infinite loop of asking for email

IAM
#1

I do support on Twitter. I bump into users with Firefox sync issues. What can I do? How can I make their issues more visible?

Here is an example.

…great, firefox sync got stuck in an infinite loop of asking me email, password and sending me a confimation code, then going right back to the email part.
and there’s no point to resetting the password because apparently it deletes everything you would ever use the service for if you do??? how useless can you get

What can I do?

#2

Hi @andreip,

thanks for reporting this tweet. I reached out to the #sumo team to ask for their advice.

Best regards,
Henrik

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#3

Apparently the issue got solved. Check the following tweet.

1 Like