Hello dear Reps and Mozillians,
I have had an application open (then closed, then re-opened) for about 7 months now. My experience of this process has been filled with confusion. I also understand there are other people in similar circumstances, hence this post.
As far as I understand, this is a problem of resources and available people to perform onboarding. I would like to help you by at least surfacing some existing problems, which are:
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The reps wiki can be improved with more details about the application process, particularly the requirements, responsibilities and expectations (both on the part of candidates and the Reps organization).
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Communication with candidates can be improved by more frequent status reports. Over-communicating is less of an error in this instance.
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Communication between reps and particularly recommenders and approvers can be improved.
All these steps will require some resources (especially time), so I have a few questions:
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How long does it take right now to process a request?
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Do you see ways to accelerate this process at this time? Both on the applicant’s side and the mentors/reviewers side.
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Do you have a target in the future for reducing onboarding time?
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Are Council or Reps managers satisfied with the quality of the applicant review process?
I would like to better understand Reps and interact more. The reported problems are not anyone’s fault and improved processes can make this a better experience for all involved.
Thanks!
Jobava